West Brom caretaker manager Keith Downing lamented a lack of intensity after his side suffered a third round FA Cup exit, losing 2-0 to Crystal Palace at The Hawthorns.
The Baggies fell behind midway through the first period when Dwight Gayle lost his marker before firing past Ben Foster.
Substitute Marouane Chamakh scored a second goal with the last kick of the game deep into injury time, firing into an empty net.
Barry Bannan and Craig Dawson both hit the woodwork in the first half, before Palace goalkeeper Julian Speroni turned in a man of the match performance after the break to deny a dominant Albion in the second period.
However, a frustrated Downing was left to reflect on a Baggies display which he felt lacked any real gusto.
"At half-time we talked about a lack of intensity to our game, we were a bit disappointing without the ball, we didn't get after people," he said.
"We'd been positive in the last four games and I just felt there was too much caution here, waiting for things to happen.
"We grabbed the game to a certain extent in the second half but with just not enough creativity in the final third."
Downing's opposite number Tony Pulis came out after the game and bemoaned the poor attendance, with only 12,700 turning out at The Hawthorns, but the West Brom coach refused to seek excuses in a lack of support.
"I don't think that's a reason or excuse," he added. "We have to generate our own atmosphere, momentum and pressure.
"I don't think we did enough of that, particularly in the first half.
"The club cut the prices so they tried to get people in.
"But this area is still a difficult area, it's still trying to survive economically, and it's tough for people to keep on producing money to watch football."